How can we help you?

Netsmartz harbors a team of more than 1000+ developers in addition to QA resources, Project managers, and SCRUM masters - all of whom are prevetted and can be dedicatedly deployed to help your business scale.

We have a global presence with offices in Rochester, Vancouver, Mississauga, Singapore, Melbourne, India Locations; Gurugram, Noida, Chandigarh, Mohali and Pune.

With an expertise in Product development, Web application development, Mobile app development, ERP & CRM implementation, eCommerce development, AI/ML, and QA/Software testing, Netsmartz helps businesses build their teams on their terms.

Primarily, you can hire resources to build, manage, scale, or test your own project, build an MVP or add a skill-based capability to your existing teams.

Netsmartz has a diverse clientele around the world. For over 20 years, we’ve worked with Enterprises, Startups and SMEs, delivered services to Founders, VCs and C-level executives, and have helped scale thousands of businesses.

Netsmartz was established in 1999 in Rochester, New York.

With Netsmartz, you can scale or contract fractional team members on demand. We help you bolster your software development, all while eliminating skill gaps and reducing your TCO. Here are some reasons why you should choose Netsmartz:

• Your Team, Your Terms: Build your team from a pre-vetted pool of Top 5% Software talent with Hybrid and Nearshore engagement options. We provide scalable IT Teams - saving 60% in costs for our clients.
• Developers across 100+ skill sets: Access various tech stacks and build your project in React, Node, Python, Angular, Java, Rails, PHP, VueJS, Net/C#, and many other languages and frameworks.
• Rick-Free onboarding, pay only if you're satisfied. Interview the engineers and experience their talent with our delivery methodology for 40 hours - No Cost.

Our resources vary in level of experience from juniors with 2-3 years of experience to our more senior resources with 5 - 10 years. You can mix and match to achieve the desired team at the desired budget. For instance, hire Senior developer resources to work on critical tasks, guide your in-house teams, or bring in a specific skillset for your project.

Cloud Employee Model: A Cloud Employee is an expert software professional we will make available to you who will be dedicated to your project. This could be a single individual or a team, or Cloud Employees.

• A Cloud Employee is the same as an employee on your payroll, except you avoid the hassles and restrictions related to hiring, HR, and payroll.
• Your Cloud Employee works only on your project and reports directly to you.
• The Cloud Employee communicates with you daily and follows your processes.
• A Cloud Employee will work from any of our 10 global locations: Irvine, CA, Pittsford, Toronto, Oslo, Singapore, India Locations; Gurugram, Noida, Chandigarh, Mohali, Pune, Punjab, Haryana.

Project-Based Model: The Project-Based Model is a time-bound engagement model effective for projects where requirements are not likely to change during the development process and small enough for fixed-price quotations to be acquired.

• When you sign up for a project-based engagement, We gather your business requirements (using Confluence) and assign a team to work on your project.
• We allocate a dedicated Technical Project Manager who closely communicates with you throughout the project lifecycle with regular reports and updates.
• We follow the Agile Scrum process of software development (using Jira).
• A flat project-based fee and timeline are decided at the start of the project.
• The work will take place from any of our world-class, global development centers.

Scrum Team Model: The Scrum Team Model on a forecasted time and materials basis is appropriate for times when you need an expert team of professionals for short periods of development work. E.g., they could work on one module of your software or a particular phase of development where you need to ramp up the speed of product development.

• We maintain strict confidentiality and can work on a 'need to know' basis if you are concerned about protecting your IP.
• The Scrum team can be scaled up or down according to your requirements.
• A full-fledged software development team works on your project as an extension of your team to bolster the development cycle.
• Full coverage of functionality across all iterations, ownership of features, and releases.

Offshore or Nearshore Development: Select your developers and build your own team to better control resources and timelines. Choose to build your team and hire resources in your timezone – with offshore development. The project is billed using the hourly rates of the developers you select and the requested years of expertise you require.

• The client will have full control over developers, budget, and productivity of resources.
• Build your team with the expertise needed and scale up or scale down when required. Hire resources in APAC, North America, or Europe.
• Pay only for the resources you require and save costs. No obligation. No hidden expense.
• Manage the project how you like and develop bespoke products that delight customers.

When requested or deemed appropriate, absolutely. We understand the necessity of communication and management. A dedicated project manager/scrum master will be assigned to your project to manage, track, and report progress.

Netsmartz delivers projects under absolute, iron-clad security. Our resources are pre-vetted, and our contract offers the maximum protection for you and your intellectual property, containing clauses on intellectual property rights, copyrights, and an NDA. As a result, you can be absolutely sure that the ownership and integrity of the project and domain assets will be protected.

Netsmartz has global campuses in over 12 locations. We certainly can allocate resources in time zones globally.

Most definitely. Our onboarding and assignment process is based on careful Scope assessment and right-fit assignments with pre-vetting and client acceptance - which includes candidate interviews. You can interview developers for technical know-how, communication skills, and any other test you might want to conduct. In addition, every talent at Netsmartz goes through rigorous technical tests before they are selected to contribute to a project.

To fully grasp the demands of our client's resource and Scope requirements, we go through a comprehensive requirements-gathering procedure. We carry out a talent screening procedure to gain a solid understanding of tier capabilities. Additionally, we examine a candidate's language proficiency and knowledge in a specific domain, in addition to a social fit. This complete procedure helps us in finding the best talent and client pair.

After we provide you with these talent profiles, you can conduct interviews and make the final assignment decisions.

Before being accepted to Netsmartz’s talent pool, every developer must pass a thorough assessment process that consists of technical skill assessment tests, communication tests, aptitude, and live coding tests.

You can train the employees to help them understand your project and goals.

We aim to assign right-fit resources the first time. However, if at any point you feel dissatisfied with a resource, we will listen to your concerns and work sincerely to find solutions. We will be pleased to present you with other experts who will better match your project. Often, this takes the form of a week or two of domain transfer between affected resources to speed the transition with only the replacement resource in billing.

The after-service support and maintenance policy applies to project-based engagements, which include services such as bug fixes, continuous monitoring, framework upgrades, and technical glitch resolution for product enhancements.

We support North American, Western Europe, MENA, and APAC time zones.

Netsmartz is an ISO 9001:2015 and CMMi3 certified software development company. All of our devices are protected by firewalls with IP restrictions.

You will be the sole owner of your project. This includes NDAs, copyrights, source codes, confidential letters, intellectual property rights, other memorandums of understanding, etc.

We can ensure that the app we create is free of any and all vulnerabilities before delivery. Our software support services consist of the following:

• Maintenance and Support
• Software Algorithm Fixes
• Perfective Maintenance and Support
• Preventive Maintenance

Yes. Netsmartz holds world-class expertise in building teams on demand and offers cutting-edge technologies that have assisted hundreds of firms in scaling their operations.

We vet them and ask pertinent questions to understand their capabilities and work ethic. We emphasize hiring the right skill level by thoroughly analyzing the candidate we can trust to perform their duties and meet deadlines without micro-managing them.

Certainly, you can arrange a meetup at any of our offices, as and when you prefer. We believe in complete transparency and will be more than happy to have your dedicated teams meet you upfront.

Book a discovery call and let us onboard developers for your project. It’s as simple as that.

Netsmartz offers complete transparency in its development processes - you can communicate with your team using any Project management tools like JIRA and manage conversations on Slack, Google Meet, Microsoft Teams, or one that you are most comfortable with.

All the while, our Project managers ensure constant & consistent communication and updates through daily standups, weekly SCRUM calls, and monthly updates.

Our dedicated teams provide daily JIRA updates in addition to a weekly progress report to showcase the progress through milestones and careful mapping of the project.

No, we are not a Freelancer site. At our core, we are a custom IT development house. All of our resources are full-time employees of Netsmartz. You contract them on a fixed or flexible term. Our employees work from any of our 12 global locations.

We are not a freelance model. Our resources are direct hire, in-house employees. We have legal and compliance procedures, and we do not operate as a freelance aggregator. We hire technology experts in many domains to provide full support across software development requirements.

We encourage clients to visit our offices to meet and spend time with their Cloud Employee(s). We’ve made sure that our offices are well-equipped and always welcoming to our clients.

• We provide world-class infrastructure throughout our 12 global locations. Take a tour of one of our world-class facilities https://www.netsmartz.com/life-at-netsmartz/take-a-tour
• The employees are equipped with the latest hardware and software tools, licensed development tools, and fast internet connection for video and voice calls. We encourage you to look at our work-life balance approach, with the motto "Work Hard, Party Harder" at http://www.netsmartz.com/life-at-netsmartz
• We are a software development house with a sizable bench in addition to an active resource recruitment department that we leverage to source talent internally and externally. From those means, we shortlist and technically screen cloud employee options matching your requirement and mentor them regularly to help them stay motivated on your project.
• You set policies and expectations for your team members, and we supervise and handle any employee, HR, and payroll-related concerns.
• There are no hiring/HR/payroll costs to you. Your assigned resources are provided at a turnkey rate with no surprises.

Simple 4-step process:

• Let us know your requirements (technology stack, experience level, etc)
• Interview our developers
• Select and hire the best
• Define your terms and get started

Yes, absolutely. You can share your requirements with us, and we will provide a solution. Netsmartz currently works on 50+ technologies and has worked with more than 30+ verticals, so we are sure we will be able to cater to your unique needs. Even if we don’t have one immediately, we should be able to ramp up quickly. Our resources are skilled, prevetted, and have ample experience dealing with unique problem sets.

No, we take care of all the non-work-related issues such as local licensing, permits, and taxes. We handle all human resource management of your Cloud Employee.

A Dedicated Cloud Employee works directly underneath the client. Each employee you contract works exclusively for you. The Cloud Employee functions as part of your team, just working from a different location. Often, clients start with one contracted resource and then scale up to a team.

We can provide you with developers with a range of computer programming skills. We have a sizable resource pool in technologies such as PHP, .NET, Ruby on Rails, Python, iOS, Android, PWA, Dynamics CRM & ERP, Angular JS, Node JS, React JS, and Java. Apart from technical resources, we also provide support resources to handle your sales and marketing efforts, as well as product L1 support and maintenance.

We currently have over 1000+ Employees working from our 10 global locations.

The reality is, each project, Scope, and client has different variables and objectives. Over 23 years, we have proven success in delivering IT solutions, resources, and staff augmentation. Netsmartz is a strategic client vendor, providing rapid scale, lower costs, flexible skill sets, and removal of restrictive hiring, firing, HR, and payroll concerns.

We have three engagement models; project-based, termed Cloud Employee-based, and flexible Scrum team engagements, which are based on time and materials consumed across the requested skill sets assigned to your requirements. All engagements follow an Agile Scrum methodology.

Absolutely. All our staff hold university degrees and typically take English modules to further their language skills. Not to mention, they have ample experience on-site and working with a global diaspora.

English speaking resources with an 8 of 10 score is normal. If end client interaction is a requirement, we would assign or put forward competent resources with proven success in this role for your selection.

All Netsmartz resources are hired employees of Netsmartz. The resource(s) you choose to work on your project becomes your dedicated contracted resource. Your contract will be direct with Netsmartz LLC, a US-based company.

Yes, this is not a problem. In fact, we encourage this and have VNC Viewer and TeamViewer for live interviews and testing. Normal interviews are conducted on a video chat services so that you can interact in real time and assess the resources suitability for your role.

Yes, we can make a selected resource available for one week to allow you to assess the resources technical and interpersonal skills prior to a term commitment.

We typically engagement is for full-time resources, working 160 hours per month. However, we are able to provide fractional or part-time resources at either ½ time or on a (T&M) Time and materials Basis under our Scrum team engagement.

With a Job Description and scope description our team can will determine if we have an available resource matching the requirements or would initiate recruitment efforts to direct hire the perfect match. The recruitment process, normally takes 1 to 2 weeks but depending on the skill-set you require, we can have this accomplished in as early as 2 to 3 days.

Yes, of course. Consider us as an extension of your office, able to scale to meet your requirements. With 10 or more resources contracted, we can create a segregated team for you creating an offshore development center within our infrastructure.

We require the following in advance:

• Signed (MSA) Managed Services Agreement with a start date.
• We will generate a invoice for the first months service provisioning.

Traditionally the upcoming Monday following the receipt of a signed (MSA) Managed Services Agreement and the 1^st month service fee.

• We require 30 days written notice for the termination of a role.
• Replacement of a resource of exchange of a resource for a different skillset can occur as quickly as the resources can be identified.

• Spinning up a sizable development team that meets your requirements is not a problem. Traditionally, a resource allocation plan is created and staffed in the volume, skills and speed that is outlined in the resource plan.
• With over 500,000 square feet of development centers and over 1,000 resources achieving your resource needs is not a concern.

With 1000+ employees, we have a continuous bench of roughly 5% of our resources and that allows us to scale up almost immediately in most skill sets. Should a specific skill set or role require a new hire to fill the position, our recruitment department can accomplish that task in normally two weeks’ time.

Do to our high level of security and HIPPA compliance that we operate under, we outfit our resources with all the latest hardware and software.

Hardware includes:

• Powerful PCs and laptops (including MAC’s)
• Dual Screen systems
• TFT monitors
• Fax machine, scanners, and printers
• Skype webcams
• Headphones
• Grand stream Desk Phones
• Our conference rooms are equipped with latest VOIP hardware and video conferencing systems with overhead projectors.

Software includes:

• Licensed office software
• Windows OS
• Mac OS
• Licensed Development & Design Tools

Note: If you want a specific hardware and software configuration of your employee machine, that can also be provided.

As a US entity, we are governed by USA laws, including data protection. Additionally, we are ISO/IEC 27001:2015 CERTIFIED for information Security and follow a stringent process to control this. Our managers are ever present to monitor your employee, but in addition to this, there are other ways we can protect your data.

• All your data can be stored on your servers in your office. Your resource will only has remote access to your data, and does not house your data on our office PC’s unless approved in advance.
• Your data can be stored on the assigned resources hardware, and the resource only has access to the data while at work. None of the data is accessible when they are out of the office.
• One element of the security protocol is that all USB ports, printers, CD-ROMs, and personal e-mail are disabled from your resources hardware so that nothing can be duplicated, sent on, or taken home.
• Software such as SpectorSoft is installed on your employee’s PC that monitors exactly what they do. So, you can check the logs at any moment in time.

The number one priority of Netsmartz is safeguarding a client’s data and valuable intellectual property, and we offer protection methods for working with your contracted resources.

Thin-Client Solution. The client’s employee can work in a virtual environment in which your employee’s PC and keyboard are connected directly to your systems. This ensures that all your valuable intellectual property is stored directly on your server back home and not on the employee’s PC or desktop.

• You may request our IT staff to disable certain applications, software, and personal webmail’s in your virtual employee’s PC or laptop. You may even request that your virtual employee is denied access to certain websites.
• You may also request to disable all external drives and accessories on an employee’s system (such as pen drives, CDs and DVDs).

(FTE) stands for Full-Time Equivalent. A FTE is a single resources carrying a full workload, assigned as a dedicated resource to a client.

A single FTE resource is equivalent to one full-time person, and an FTE of 0.5 equals half of a full workload.

A single (FTE) Full Time Equivalent resources will be scheduled to work traditional western hours at 40 hours per week, (40 hours per week X 52 weeks per year) / 12 months per year = 173.33 hours per month.

We have 12 global centers - which serve as tech campuses for our developers globally. While the majority of our developers/engineers are based in India in one of our two primary campuses in Chandigarh or Mohali Inda. The rest of the resource base reside from one of the campuses in APAC, EU, and North America.

Singapore (GMT+8)

• Cloud Employee = An contracted resource that works either full-time or fractionally as a ½ time contracted resource.
• Scrum Team = An assignment of skilled resources that are provided on an as needed basis tied to a resource allocation plan required to complete a provide client Scope. This is a time and materials hiring of skilled resources.
• Project Based = A Scope of Work is provided and we generate a fixed cost quote to complete the requirement. These project based engagements are normally associated with smaller scopes of work that are able to be understood and quoted accurately.

We have a stringent hiring process. Keep in mind that Netsmartz is a family of companies that hires skilled IT resources for our own consumption. We only hire resource we would feel confident allowing to work on our company owned development. That said, each candidate undergoes multiple interviews for technical test assessments, written and verbal by each business unit head ahead of hiring. In addition to strict new hire vetting, we have a Netsmartz training academy that turns younger promising talent into market ready, process driving resources.

We truly understand the impact of this retention topic. Our employee satisfaction is proven by our “Great Place To Work” certification. We realize that resource turnover is costly and damaging to all parties concerned; the employee, the clients project, the companies fulfillment goals and client satisfaction are all impacted, and so on. We leverage project manager oversight of resources and monitor each resource’s projects, assignments and overall work performance, as well conducting regular meetings and assessments. Constant career growth for resources ensures our resources with ongoing learning/certifications and long term company careers.

Resources are assigned will have company laptops, licensed tools, and stable internet bandwidth for their work duties. The specifics are continuously being upgrades.

After discussing your requirements and discrepancy in quality, a replacement can traditionally be delivered in between 3-10 days. Our best practices is to assigned the new resource as a shadow resource to work alongside the existing resource that is departing the project to speed domain transfer between the resources. During the shadow transition, only one resource is in billing.

Yes, we can. We create a resource allocation plan with the client to outline the resource skills and timing of those resources to deliver a fulfilled scope. The delivered team members will augment the resource the client brings to the project or the company can provide all of the skilled resources needed to complete a defined Scope (BA, PM, Solutions Architect, designers, front end and back end developers and QC and infrastructure resources as well).

Traditionally, a start date commences upon a resource selection, completion of the contracts and associated fees. The process traditionally takes between 7 to 14 days unless otherwise agreed to an immediate start date which is normally a Monday.

Yes, our rates are highly competitive to support client expectations. Repeat engagements and Venture Capital firms leveraging us as a strategic vendor for bootstrapped startups, SMEs, and phase one and phase two developments says a lot about our price competitiveness and strategic importance they assign to us and ultimately our overall value proposition.

The tools used include; Teams, Jira, WhatsApp, Zoom, Skype, Emails, or other tracking tasks reports if required. We excel in oversight so management, project handling and communication are not issues for us. We adopt the tools required by the client as needed.

Yes, we can provide company names, but do to NDAs with individual clients, we are unable to share information about their projects without their prior written consent, which we gain on a case by case basis.

We ensure quality in our deliverables. To that note, we perform joint calls to understand these challenges. Additionally, we tend to allow them 1 week to remedy these issues. The last option is the replacement of the allocated resource.

Yes, we provide an NDA, which will be spelled out each term on IP/codes/services/rates/termination clauses.

1 month, extendable if the client notifies us 2 weeks in advance & the availability of the resource.

All our resources are trained to work with distributed teams. We will only shortlist and present those profiles to you that have prior experience in working with distributed teams. As for the culture, 90% of our clients are from North America and all our team members are trained internally to understand North American culture.

Not to worry. We absorb the cost of replacement and training on our side, and during that period, we will have the new resource fix the issues created by the original developer.

Yes, we offer support in major global languages.

Yes.

Yes.

Yes. We would provide you with full references for the projects completed. You would also have the option of contacting them to get an independent review of the quality of work performed.

Our services are prepaid at the beginning of each month.

Netsmartz expects payment receipt at the start of each month. If an employee starts working on the 10th of April we would expect payment to be made prior to the 10th of each month.

Clients can set up standing orders or pay via bank transfer. We also accept payments via Visa, Mastercard, and PayPal.

Prices range from US$20 to US$150 per hour, depending on the skill-set and experience of the developer as well as from which location you want your cloud employee to work from. Our margins are fixed and inclusive of recruitment, on-site account manager, facilities, office-space, HR, and payroll.

The billing is done upfront.

We provide the following tools to your employee so you can easily communicate:

• Skype for Business
• Local US number
• Jira PM Tool for tasking and daily updates

We monitor your developer’s attendance and ensure that they are working professionally and through the management of deliverables and milestones through regular standups and managerial discussions.

We do not, however, monitor their daily work output and progress. The employee’s work is monitored and supervised by you, the client, or by our project manager if the team size is 5 or more.

Our model cuts out the agency middleman, allowing you to manage your staff directly ‘day to day’ as though they are in your offices. We are, however, on-site to ensure your employee is working at par with your standards. We also provide the developer with technical support from senior members within the organization as well as mentoring and counseling sessions from our experts.

Yes with conditions. The payment of any incentive bonus must flow through Netsmartz. The full amount will be passed through to the employee and is subject to applicable taxes and withholdings.

Prescheduled meetings are desired to ensure the resource is available during off hours unless there is something that requires immediate attention.

We will continue to provide you support - offer replacement resources, address quality issues, and allocate vetted developers of your choice until you are happy.

Yes, we are more than happy for employers to spend time in our offices. We are an extension of your own offices and this is a good chance for you to further get to know your employee or team. If you decide to visit any of our offices, you will be our guest from the time you land.

Yes, it is allowed, and we can discuss logistics for the trip on a case-by-case basis.

We pride ourselves on being an extension of our client's offices and have teams of 2, 5, 10, 25, and up, so it all depends on your requirements. We can easily scale up and down.

Yes, we will show you the past work of our employees as part of our referencing process.

Your dedicated developer can work the same hours as your employees do in your own office.